Need a hand?

My data isn’t syncing

Personal iCloud sync works across devices signed into the same Apple ID. Check that iCloud Drive is on and Flip Tracker is enabled in your device’s iCloud settings. In the app, Settings → Sync shows whether sync is active. Large photo collections may take longer to appear.

If a storage or startup error appears, keep the app installed and contact support with the message you see. Reinstalling can remove local data that hasn’t synced.

A listing link didn’t import everything

Paste a listing URL in the new-item form or use the iOS Share Sheet and choose Flip Tracker. The app fills in what it can find. Some marketplace pages restrict access or don’t expose all the details, so you may need to add the price, title, or photos yourself. Review imported details before saving.

How do I make a backup?

In Settings → Data & Backup, choose Export Backup. This creates a ZIP file containing your records and photos. Full backup export and import are available on the free tier.

Import Backup lets you preview a backup, merge missing records, or replace the current dataset. The app saves a local safety backup before making changes. Keep backup files somewhere you trust; they contain your inventory and financial records.

Can I export a spreadsheet?

Pro includes CSV and JSON exports in Settings → Data & Backup. These exports include your item and financial records, but exclude photos. Use Export Backup when you want a complete copy with photos.

Pro isn’t showing as active

Open Settings and choose Restore Purchases. Check that you’re using the Apple ID that made the purchase. If access is still missing, email us with what you see on the subscription screen. Please don’t send payment details.

How do I cancel a subscription?

Subscriptions are managed by Apple. Open your device’s Settings, tap your Apple ID, then Subscriptions → Flip Tracker. Pro stays active until the end of the paid period.

How do I delete my records?

Settings → Delete All Data removes the app’s records, including on your other devices when iCloud sync is on. To manage the copy stored in iCloud, use your device’s Settings → Apple ID → iCloud → Manage Account Storage. Export a backup first if you want to keep a copy.

Ideas and feedback

Tell us what you were trying to do and what would have helped. Send feedback to support@mendia.dev.